Now Hiring: Customer Care Agents

Do you have a smile in your voice, a willingness to serve and a positive attitude?

Jean Simpson Personnel Services is hiring Customer Care Agents for SWEPCO. We’re looking for highly qualified candidates who have:

  • 2 or more years of customer service experience
  • Excellent communication and computer skills
  • Availability to work a flexible schedule in a 24/7 operation

Continue reading “Now Hiring: Customer Care Agents”

Turn Tricks Into Treats By Spooking Energy Vampires

Lurking inside your home are monsters! You can’t see them. They won’t harm you. But, they will haunt your SWEPCO bill.  Continue reading “Turn Tricks Into Treats By Spooking Energy Vampires”

Underground power grid upgrades begin in Haughton’s Dogwood Park

Construction has begun in Haughton’s Dogwood Park to replace more than 24,000 feet of underground electric cable that is at the end of its useful life. This $1.5 million investment will improve the safety and reliability of service for customers.

Continue reading “Underground power grid upgrades begin in Haughton’s Dogwood Park”

Celebrating the Power of the Purse

Recently, SWEPCO employees delivered over 50 purses to the Shreveport-Bossier Salvation Army Corps for their annual purse auction, Purses for a Purpose. Happening this Saturday, August 25, 2018, the event raises funds for the Corps programs, which serve those in need of after-school care, veteran’s assistance and groceries for families. Event attendees are treated to a delicious lunch and have the opportunity to purchase or bid on purses, ranging from unique oddities to designer Louis Vuitton handbags.

Continue reading “Celebrating the Power of the Purse”

Is SWEPCO A Great Place To Work? BIZ Magazine Finds Out.

In its August issue, BIZ Magazine selected 10 companies in Shreveport-Bossier that the editorial team felt were the best places to work. SWEPCO was among those selected for going above and beyond for their employees, alongside several of our customers including Citizens National Bank, CHRISTUS Health Shreveport-Bossier, HoneyBaked Ham, Kalmbach Smith Meadows, Louisiana Association for the Blind, Origin Bank, Shreveport-Bossier Convention and Tourist Bureau and Vintage Realty Company.

Continue reading “Is SWEPCO A Great Place To Work? BIZ Magazine Finds Out.”

Charging Up For Back-To-School: Device Safety

It’s the time of year where backpacks are overflowing with new pencils, books and essential smartphones, tablets and other devices that go hand-in-hand with learning. Back-to-school time means we’re charging and using our devices even more to keep up with homework and hectic days.

Here’s a few tips to stay safe while using your devices.

Continue reading “Charging Up For Back-To-School: Device Safety”

Why is my bill so high this summer?

During these long summer days, who doesn’t find themselves wanting to turn the thermostat down just one more degree? June kicked off the summer with above-average temperatures for Louisiana and 17 other states, according to the National Centers for Environmental Information. We all know what that means: we’re spending more money keeping our homes cool and comfortable this summer.

With above-average temperatures, homes are requiring two to three times as much energy for cooling than during the same period last year. For people who are keeping their same routine, and even those who are increasing the temperature on their thermostats, air conditioning systems are running longer – and therefore using more energy – to maintain cooler temperatures inside homes. In mild seasons, your cooling unit may have to run only six hours a day; however, when temperatures are high, it may be running as much eight to 12 hours.

To combat the severe heat we’ve all experienced lately, there are a few low- or no-cost actions you can take to reduce your electric bill:

  • Avoid heavy housework between 1 p.m. and 5 p.m., when temperatures are the highest. Save cleaning dishes, using the oven and washing laundry for cooler parts of the day. These appliances create heat and moisture that put an extra strain on your air conditioner.
  • Clean or change the air filters in your A/C unit. Dirty filters cause the equipment to work harder, using up to five percent more energy than a clean filter. A good rule of thumb is to check your filter each time you pay your electricity bill.
  • Keep direct sunlight out of your home as much as possible. Close curtains, shades and blinds to hold down the temperature inside the home.
  • Use fans to circulate the air when you’re in the room. The breeze makes the air feel cooler that it is. Fans are a low-cost way to feel cooler because they only cost $1-2 a month to operate.
  • Upgrade or install insulation to reduce cooling costs by as much as 20 percent.
  • Raise your thermostat’s temperature a degree or two, if you can. Each degree will save you about seven percent on your cooling costs.
  • Inspect, repair or implement weatherstripping around doors and windows to prevent expensive air leaks. Cumulatively, all of the leaks in your house add up to the equivalent of leaving a window open and air conditioning the neighborhood.
  • Switch to LED light bulbs, which use 75 percent less energy than traditional bulbs and last 25 times longer, allowing you to spend years without climbing a ladder to change a bulb. They also emit less heat, keeping your home a bit cooler.
  • Eliminate unexpected high bills by signing up for SWEPCO’s Average Monthly Payment (AMP) plan, which is free for those who qualify. You pay an amount each month based on your average monthly electrical usage. That way, you spread the costs of cooling over the whole year, making budgeting easier, especially on a fixed income.

With a look beyond summer and into winter, you will also find that many of these tips will keep your home warm and cozy in the winter because they help stabilize the climate inside your home, regardless of extreme temperatures.

For more tips, visit to find more ways to save energy year-round.

Get a free LED bulb at the Great Texas Balloon Race

Join SWEPCO at the Great Texas Balloon Race this weekend, July 27-28, 2018, as pilots from around the world compete in Longview, TX, for top prizes. Continue reading “Get a free LED bulb at the Great Texas Balloon Race”

Remembering Emma Zemaitaitis Through Our Work

SWEPCO partnered with local groups to build an energy efficient home in Benton, La. as this year’s St. Jude/KTBS 3 Dream Home in Emma’s honor.

In small towns like those in the SWEPCO service territory, it’s not uncommon to see friends and strangers who say hello at the local grocery store; however, for Emma Zemaitaitis, it was a little different. Lots of people would stop and say hello to Emma and her father, Matt, a Senior Customer Operations Associate at the SWEPCO Customer Solutions Center in Shreveport. Continue reading “Remembering Emma Zemaitaitis Through Our Work”